Forgot your "My Borrower Record" PIN?

Passwords, PINs and other secret keys. They're so important, yet we forget them all the time.

If you have created a login for "My Borrower Record" but forgot your numeric PIN, you can reset it one of two ways:

* Come in to the library. We can reset your PIN at the circulation desk. Then you can go to a Webopac machine and input a new PIN.

* Reset it yourself.

Resetting Your Own PIN
Note: this method only works if you have a valid email address listed on our system. If you do not have a valid email address listed, you can add it to your record by coming in to the library and speaking to one of the friendly staff on the circulation desk.

1. Browse to http://prospero.murdoch.edu.au/ and select "City of Rockingham Libraries".
   
2. Go to ‘View Your Borrower Record’, and click on the link “Forgot your PIN?”.
   
3. Enter your library ID (your barcode number on your library card).
   
4. You will be sent an email with the following text:
   
   • The library received a request to allow you to reset your Personal Identification Number (PIN) used to log in. If you did not place that request, please ignore this message. Your PIN has not changed. Otherwise, please click the link below to choose a new PIN.
     https://prospero.murdoch.edu.au/pinreset~S1?info=XXXXXXXXXXXXXXXXXXXXXXX
     This link is valid for 3 hours from the time of your request.
   
   
5. Click on the link. You will be taken to a web page where you can reset your PIN.